RAD Data comm Vmux-210 Specifications Page 158
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- Table of contents
- TROUBLESHOOTING
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Chapter 6 Troubleshooting and Diagnostics Installation and Operation Manual
6-16 General Troubleshooting Vmux-210 Ver. 1.1
6.4 General Troubleshooting
Table 6-8. General Troubleshooting
Trouble Symptoms Possible Cause Recommended Course of Action
All front panel indicators
are OFF
The unit is not receiving power Check that power is supplied to
the unit.
Check the fuse and replace it if
necessary.
Intermittent voice Low input voice may be intermittently
identified as silence, and consequently
suppressed by the DSP
Adjust gain levels (Tx and Rx).
Poor voice quality,
garbled speech
1. Check if there is packet loss in the
network (Monitoring>Statistics>
Bundles>Packets Tracking)
Check why network is discarding
packets. (Some possibilities are:
excessive network jitter, massive
mis-ordering, faulty network
equipment, mismatch in
Ethernet rates somewhere in the
network (e.g. the Vmux is set to
Auto Negotiate while the
switch/router is forced to a
specific rate that is not
10MbpsHalf, the default fallback
in case the other party does not
Auto Negotiate as well).
2. Look for HDLC layer errors (CR, AB, NO
etc.) on uplink if Serial/E1/T1 (TDM/Serial
Uplink Statistics).
Check clocking, cabling, and
physical interfaces between
Vmux and the TDM network.
3. Verify that the uplink bandwidth is
sufficient. For Serial/E1/T1 uplink, check
the Maximum Bandwidth under
TDM/Serial Uplink Statistics. For Vmux-
2100 with Serial/E1/T1, retrieve the
stat.dat file (by TFTP) and examine the
4-day uplink bandwidth graph using the
VmuxStat.exe application.
Adjust Bandwidth Control
parameters (Vmux-2100).
Increase uplink bandwidth if
possible.
Voice is distorted and
undergoes an extremely
high delay (several
seconds), syllables are
excessively prolonged
Serial uplink bandwidth may be insufficient Increase Serial uplink bandwidth.
Frequent single clicks are
heard
Check the clocking configuration between
the PBX and the remote Vmux-2100/110
Set the PBX to provide clock and
Vmux-2100/110 voice module to
LBT, or set the PBX to receive
clock and Vmux-2100/110 voice
module to INTERNAL.
- Vmux-210 1
- Limited Warranty 4
- Product Disposal 4
- General Safety Instructions 5
- Safety Symbols 5
- Handling Energized Products 6
- Attention 8
- FCC-15 User Information 9
- Declaration of Conformity 10
- Quick Start Guide 11
- 2. Configuring Vmux-210 12
- Figure 1. Quick Setup Menu 13
- Contents 15
- Chapter 1 19
- Introduction 19
- Applications 20
- Ethernet Links 21
- Serial Main Link 21
- Voice Interfaces 21
- TDMoIP Multiplexing 21
- AAL2oMPLS Multiplexing 21
- Bundling 22
- VLAN Table 22
- Internal Router 22
- Statistics Collection 23
- Management 23
- 1.2 Physical Description 24
- 1.3 Functional Description 25
- Signaling 27
- Compression 27
- Voice Activity Detection 28
- Ethernet Frame 28
- VLAN Support (per bundle) 30
- UDP Support 30
- E1/T1/Serial Main Link 31
- Integral Ethernet Switch 31
- DHCP Client Support 32
- Sec in this example) 33
- Chapter 2 41
- Installation and Setup 41
- 2.3 Package Contents 42
- 2.4 Equipment Needed 42
- Figure 2-1. FXS Connector 43
- Connecting to the E1 Link 44
- Connecting to the T1 Link 45
- Connecting to AC Power 46
- Connecting to DC Power 47
- Chapter 3 49
- Operation 49
- 3.2 Indicators 50
- PWR TST ALM 50
- 3.3 Default Settings 50
- Sec) 400 53
- Initiating a Control Session 56
- Logging In 57
- Selecting Parameters 58
- Using Terminal Hot Keys 59
- Sample Help Screen 59
- Security Levels 59
- Working with Telnet 60
- Working with ConfiguRAD 60
- Web Browser Requirements 61
- Logging in via a Web Browser 61
- Choosing Parameters 62
- Menu Map 63
- Change User 64
- Password 64
- 3.5 Turning Off the Unit 67
- Chapter 4 69
- Configuration 69
- Figure 4-2. Management Menu 71
- Setting Host IP Parameters 72
- Configuring the Manager List 72
- Managing Users 73
- Configuring Physical Ports 74
- Figure 4-7. Ethernet Menu 75
- Configuring the E1/T1 Uplink 78
- Table 4-11. T1 Parameters 79
- Configuring E1 Parameters 81
- Time Slot Table 82
- Configuring Analog Ports 83
- Configuring Ring Timeouts 84
- Configuring Ringer Profiles 84
- Configuring Gains 85
- Configuring Bundles 86
- Displaying all Bundles 87
- Adding a Bundle 88
- Editing a Bundle 89
- Figure 4-25 90
- Figure 4-26 90
- Figure 4-30 90
- Figure 4-23 90
- Figure 4-24 90
- Table 4-23. TOS Parameters 91
- VLAN Tagging is set to Yes 92
- Coder/Rate = G.729A/ 93
- Figure 4-27. Fax/Modem Menu 94
- Figure 4-28. VAD Menu 96
- Table 4-28. VAD Parameters 96
- Deleting a Bundle 99
- Configuring the Bridge 102
- Configuring VLAN 103
- Displaying the VLAN Table 104
- Adding and Editing a VLAN 104
- Deleting a VLAN 105
- Configuring the Router 106
- Routing 109
- Configuring RIP Parameters 110
- Figure 4-45. RIP Menu 111
- Table 4-43. RIP Parameters 111
- Figure 4-46. Firewall Menu 112
- Configuring Static Routing 113
- Displaying all Static Routes 114
- Adding a Static Route 114
- Editing a Static Route 115
- Deleting a Static Route 115
- Configuring DHCP Server 116
- Adding a DHCP Server Pool 117
- Editing a DHCP Server Pool 117
- Deleting a DHCP Server Pool 118
- Adding a NAT 119
- Editing a NAT 119
- Notes: 121
- Deleting a NAT 122
- Figure 4-61 123
- Displaying Existing Rules 125
- Adding Firewall Rules 125
- Editing Firewall Rules 125
- Deleting Firewall Rules 126
- 4.3 Additional Tasks 127
- Boot Sequence 128
- Accessing the File System 128
- Figure 4-65 130
- Figure 4-66 131
- Table 4-58 131
- Restoring Default Settings 132
- Setting the Date and Time 133
- Figure 4-70 134
- Resetting Vmux-210 135
- Chapter 5 137
- Configuring Vmux-210 for 137
- 5.2 Configuration Sequence 138
- 5.4 Configuring Vmux-210 140
- Appendix B 142
- Chapter 6 143
- Troubleshooting and 143
- Diagnostics 143
- Displaying Bundle Statistics 144
- Tracking Packets 146
- Figure 6-2 147
- Figure 6-4 147
- Table 6-2. Packets Tracking 147
- 6.2 Detecting Errors 154
- 6.3 Handling Alarms 156
- List of Vmux-210 Alarms 157
- 6.4 General Troubleshooting 158
- 6.5 Testing Vmux-210 159
- Loopback Tests 161
- Pinging Remote Devices 162
- Displaying the Active Tests 163
- 6.7 Technical Support 168
- Appendix A 169
- Connector Pinouts 169
- A.2 CONTROL Connector 170
- Table A-3 171
- Table A-4 171
- A.5 Serial Port 173
- Table A-7 174
- Table A-8 175
- Table A-9 176
- Table A-10 177
- Table A-11 178
- Table A-12 179
- Vmux-210 Ver. 1.1 182
- Vmux-210 Ver. 1.1 I-6 186
- Customer Response Form 187
- Error Report 189
- Innovative Access Solutions 192
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